Interactive voice response (IVR) is a expertise that enables a pc to work together with people by voice and keypad enter. An IVR system can be utilized to supply data, reply questions, or course of transactions. IVR programs are sometimes utilized by companies to supply customer support or assist.
IVR programs can be utilized to enhance customer support by offering 24/7 assist, automating repetitive duties, and offering a constant buyer expertise. IVR programs may also be used to cut back prices by lowering the necessity for reside brokers.
