Dwell chat is a web-based customer support channel that enables companies to speak with their prospects in real-time. It’s sometimes supplied by means of an internet site or cell app, and it permits prospects to speak with a dwell consultant from the enterprise. Dwell chat can be utilized to reply questions, present assist, or resolve points.
Dwell chat is a vital customer support software for quite a lot of causes. First, it permits companies to offer rapid assist to their prospects. This might help to enhance buyer satisfaction and loyalty. Second, dwell chat can be utilized to resolve points rapidly and effectively. This might help to scale back the price of customer support and enhance the general buyer expertise. Third, dwell chat can be utilized to trace buyer interactions. This knowledge can be utilized to enhance the standard of customer support and determine areas for enchancment.
