Interactive voice recognition (IVR) is a know-how that enables computer systems to acknowledge and reply to spoken instructions. IVR programs are utilized in all kinds of purposes, together with customer support, banking, and healthcare. IVR programs can be utilized to automate duties, present data, and even management units.
One of many predominant advantages of IVR is that it may be used to offer buyer assist 24 hours a day, 7 days per week. This generally is a helpful asset for companies that want to have the ability to present assist to their clients always. IVR programs can be used to offer details about services and products. This may be useful for purchasers who need to be taught extra a couple of product earlier than they make a purchase order.
