Interactive voice response (IVR) is a expertise that permits computer systems to work together with people by way of voice and keypad inputs. IVR techniques are utilized in all kinds of purposes, together with customer support, technical assist, and knowledge retrieval.
IVR techniques may be easy or complicated. Easy IVR techniques might solely provide a number of primary choices, akin to directing callers to the suitable division or enjoying a recorded message. Extra complicated IVR techniques might provide a variety of choices, together with self-service options that enable callers to resolve their very own points with out talking to a dwell agent.
